Return Policy
30 DAYS STRESS FREE SHOPPING
We are committed to providing you with great customer service and making a return as easy as possible. If you are not satisfied with your purchase you may return any unused merchandise for a refund.
- Your return must be received within 30 days of the purchase date to be considered for a refund.
*Please click on our Returns Center to process your return or to understand more about our return process.
- All items purchased at a discount of 40% or more are FINAL SALE and can only be sent in for repair. Final sales items are not eligible for exchange or return.
- All retuns must be in their original condition & in the original packaging
7 DAYS PRICE GUARANTEE
heididaus.com honors a one-time price adjustment on full price merchandise within seven days of the retail purchase date for items purchased on heididaus.com
- Items not purchased at the full price and or if a discount code was used on the items they are not eligible for price adjustments
- Refunds will be made in the form of original payment
- Price adjustments are only eligible for items that are still available for purchase. Sold out items do not qualify.
Disclaimer for International Orders Outside of the USA and Canada
Please read this disclaimer carefully before placing an international order with us. By making a purchase on our website for international delivery, you agree to the terms and conditions outlined below:
1. International Shipping Responsibility: We are pleased to offer international shipping options to our valued customers. However, please note that once your order leaves our facility and is in transit, we have limited control over its handling and transportation. Therefore, we cannot be held responsible for any damage or loss that may occur during shipping or handling by third-party courier services or customs authorities.
3. Repairs and Shipping Costs: In the event that your order arrives with damaged items due to handling or shipping, we understand your concern. However, any repairs or replacements required due to shipping damage will be at the expense of the customer. This includes any shipping fees associated with sending the item(s) back to us for repair.
4. Contacting Customer Support: If you encounter any issues with your international order, including damaged items, please contact our customer support team as soon as possible. We will provide guidance on the necessary steps for repair or replacement and assist you in facilitating the process.
5. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These additional charges are the responsibility of the customer and are not included in the purchase price or shipping fees paid to us. We are not responsible for errors with duty and customs pricing.
6. Orders outside of the USA and Canada are final sale and can only be returned for repair at the customer's expense.
