To avoid any damage or harm to your piece, please store your jewelry in the Heidi Daus Jewelry box you received. The custom foam padding will protect your piece. Weather elements such as humidity, moisture and dust can cause deterioration and damage.
Avoid contact with cosmetics
Hairspray, lotions, and perfumes will cause color changes to the finish on your jewelry. Please avoid contact with these cosmetics by applying before you wear your pieces and use minimal amounts of these where the body comes in contact with the piece.
Beware of water
Beware of water as it undermines the stones in their settings. Heidi Daus jewelry should never be soaked or submerged in water. Remove rings before washing hands and never wear jewelry while bathing or swimming. Should your jewelry get wet, thoroughly dry off before returning to storage. Cleaning agents and polishes should not be used. A soft cotton jewelry cloth is all that is needed to keep your pieces clean and to maintain the luster.
With proper attention and gentle care your Heidi Daus Jewelry will remain sparkling, stunning treasures for years to come...
Color Enhanced Stones
Please be aware that color-enhanced natural beads may exhibit a bleeding effect under certain circumstances. This effect is a natural occurrence and is influenced by various factors, including external activities and materials. While we take great care to ensure the durability and longevity of our products, the bleeding of dye from color-enhanced natural beads is a characteristic that arises from the inherent nature of the materials used. It does not indicate any product defect or compromise in quality. Avoid use of chemicals, perfumes, cleaning agents, water, cream, lotions, hairspray, etc. Also keep in mind our bodies may react differently to color-enhanced natural beads based on individual acidity levels.
All authentic Heidi Daus items are protected by a limited lifetime warranty against the loss of any stones as a result of a manufacturer's defect. If you experience a problem with the loss of any stones or need a repair, you may send your item to:
Heidi Daus Repairs
68 Forest Street
Montclair, NJ 07042
* Please note completed repairs can only be sent back to US & Canada addresses at this time.
As Heidi’s grandmother used to say; “Jewelry should be the LAST thing you put on before leaving the house, and the FIRST thing you take off when you return home.”