FAQs

Many Heidi Daus pieces are limited edition, meaning once they sell out, they may not be restocked. Be sure to grab your favorites while available!

Heidi Daus pieces often feature box clasps, toggle clasps, magnetic closures, lobster clasps and fold-over clasps, depending on the design. These ensure security while maintaining the aesthetic of each piece.

Yes! We offer 6-inch necklace extenders and bracelet extenders in different styles (toggle and clasp), available for purchase separately at https://heididaus.com/collections/extenders

       Heidi Daus offers her signature earrings in three styles:

• Omega backs (secure clip for comfort, surgical steel posts)
• Clip-ons (great for non-pierced ears)
• Pierced post earrings (surgical steel for sensitive ears)

Authentic Heidi Daus jewelry is available on:

• HeidiDaus.com
• HSN (Home Shopping Network)  https://bit.ly/HeidiDausHSN

To ensure authenticity, we recommend purchasing directly from HeidiDaus.com or HSN. We do not authenticate items purchased from unauthorized third-party sellers.

Heidi Daus does not typically offer pre-orders, but from time to time, limited items may be made available for pre-purchase.

Once an item is sold out, restocks are not guaranteed. However, be sure to check our website often, as we frequently introduce new designs.

What are your hours of operation?
We are available for assistance via:

• Telephone: Monday–Friday, 9 AM–3 PM EST   (888) 416-6004 option 1 for C/S
• Email: Monday–Friday, 9 AM–5 PM EST (customerservice@heididaus.com) - *Include the order# in question so we can locate your informtion quickly and review your information accurately. 

We strive to respond promptly during business hours. Messages received outside these hours will be addressed the next business day, but please allow 2–3 business days for a reply.

* We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography, product color may slightly vary. 

Information on our site and newsletters and any other communication sent, posted or other may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Heidi Daus jewelry is crafted with high-quality brass metal, finished with custom plating to achieve its signature antique-style look. The pieces are adorned with Heidi’s high-quality luminescent crystals, which are all custom-designed to offer unparalleled brilliance and exclusive unique colors that can not be found anywhere else.  Heidi Daus incorporates a variety of beads, including glass beads, natural stone beads, and freshwater pearls, ensuring each piece is uniquely stunning.

Heidi’s Luminescent Crystals are crafted from glass/zinc crystals. Smaller pave stones are made of crystals, while the larger stones are glass. These custom-colored crystals are as brilliant, if not more so, than well-known crystal brands.

Heidi Daus jewelry is brass-based, with its signature antique finish created through high-quality plating. The exact color varies depending on the design, but all finishes are long-lasting with proper care.

Heidi Daus jewelry is designed to be long-lasting and resistant to tarnish, but proper care is essential. Avoid exposure to water, lotions, perfumes, and harsh chemicals to maintain the brilliance of your pieces.

Heidi Daus incorporates a variety of beads, including glass beads, natural stone beads, and freshwater pearls, ensuring each piece is uniquely stunning.

What metal do you use?
All Heidi Daus jewelry is nickel-free, with a brass-tone finish and surgical steel posts. Our products meet Prop65 regulations.

Placing Orders and Discounts

How do I place an order over the phone?
We are happy to assist with phone orders Monday–Friday, 9 AM–3 PM EST. Please be ready with the item name or number and credit card information before calling. We can not take payment plan orders at this time. 

We do recommend placing orders online at www.heididaus.com.

How do I apply discount codes?

• Only one discount code can be used per order. Enter at check out in the (Discount code of gift card) section and be sure the balance is adjusted prior to completing the order as we are not able to adjust once the order is placed. 
• Discount codes may apply to specific collections or items.
• For multiple discounts, place separate orders.
• Items purchased at 40% off or more are considered final sale and are not eligible for return or exchange. 

What payment options do you offer?
We accept:

• Credit Cards: Visa, Mastercard, American Express
• PayPal
• Klarna: Offers Pay in 30 Days, 4 Installments, or Monthly Financing options. To reach them direct you may call them at 844-552-7621
• Venmo
• Google Pay
• Shop Pay by Affirm. To reach them direct you may call them at 855-914-3141 or via email at help@shop.affirm.com
• Afterpay

How do I send something in for repair?
Heidi Daus offers a limited lifetime warranty for authentic items against the loss of stones due to manufacturer defects.

• Package your jewelry securely (preferably in a box).
• Include your name, address, phone number, email address, and a brief note about the repair.
• Send the package to:
  Heidi Daus Repairs
  68 Forest St., Montclair, NJ 07042

Important Notes:

• Repairs typically take 6–8 weeks.
• Items sent without boxes will be returned in protective bubble wrap.
• The shipping envelope or box the warehouse selects is at their discretion, based on the size and weight of the contents being returned. 
• If you want the return insured, include a prepaid, insured label.
• We currently ship repaired items only to U.S. and Canada addresses.
• Counterfeit items sent for repair will be confiscated and reported.

What does my limited lifetime warranty cover?
The warranty includes:

• Replacement of beads, crystals, and restringing of necklaces due to manufacturer defects.
• Does not cover damage caused by misuse, breakage of pins/bracelets, or lost items.
  Warranties may be voided by improper maintenance, such as exposure to water, cosmetics, or cleaning agents.

* Although we make every attempt to pack and ship every item possible in a beautiful black box and gold sleeve, depending on the size of the item, promotions and sales and or supply situation, our warehouse may choose to ship items in additional forms such as pouches etc. The decision is made strictly by the warehouse at the time of shipping and may vary  item to item/order to order. 

Enjoy FREE Shipping on all US orders OVER $75.00 or more! A rate of $5.95 will be added to all orders less then $75.00.

*Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days.

*We regret that Express cannot deliver to PO Boxes or APO/FPO addresses.

*Recipient's telephone number is required on all orders.

* Please note orders are processed once a day M-F at 9am EST. Any orders placed M-F after 9am will be processed the following business day. In addition, all weekend orders will be processed the following business day. This is especially important to note for any orders requesting UPS shipping. Also keep in mind we are closed for national holidays. All orders will will processed the following business day. If the office is closed for a weather emergency, orders will be shipped the following business day. 

Shipping Promotions

Any promotional discount or allowance (i.e. Free Shipping) will be applied when the order is processed through our order department. Free Shipping offers do not include express shipping charges.

How do I return an item?
You can return items within 30 days of the order date for a refund or exchange if they are in original condition with packaging.

1. Include your name, address, phone number, and order number with the item.
2. Send the package to:
   Heidi Daus Returns
   68 Forest St., Montclair, NJ 07042

Can I get a price adjustment?
We offer a 7-day price guarantee on full-price purchases unless otherwise noted. If an item goes on sale within seven days of purchase, we will adjust the price upon request. Sale-to-sale adjustments are not available. We do not offer price adjustments on sold out merchandise. 

• Avoid moisture – Remove jewelry before washing hands, swimming, or bathing.
• Keep away from chemicals – Perfumes, lotions, and hairspray can affect the finish.
• Store properly – Use the original Heidi Daus box or a soft pouch to prevent scratches. Weather elements such as humidity, moisture and dust can cause deterioration and damage. 
• Clean with a soft cloth – Avoid chemical cleaners; a microfiber or cotton cloth will do.
• Color enhanced Stones - Please be aware that color enhanced natural beads may exhibit a bleeding effect under certain circumstances. This effect is natural and influenced by various factors, including external activities and matierals. Dye bleeding from color-enhanced natural beads is a natural characteristic despite efforts to ensure product durability. It does not indicate any product defect or compromise in quality. Avoid using chemicals, perfumes, cleaning agents, water, creams, lotions, hairspray, etc. Also, keep in mind that our bodies may react differently to color enhanced natural beads based on individual acidity levels. 

No, Heidi Daus jewelry should not be submerged in water or cleaned with chemical-based jewelry cleaners. Instead, use a soft dry cloth to gently wipe away dust and oils.

If your jewelry accidentally gets wet, dry it immediately with a soft cloth and store it in a dry place. Prolonged exposure to moisture can weaken stone settings.

Heidi Daus jewelry is designed for everyday, special occasions and statement wear, but if worn daily, extra care should be taken to avoid exposure to elements that may dull or damage the finish.

With proper attention and gentle care, your Heidi Daus Jewelry will remain a sparkling, stunning treasure for years to come. 

As Heidi's grandmother used to say; Jewelry should be the LAST thing you put on before leaving the house, and the first ting you take off when you return home."

Disclaimer for International Orders Outside of the USA and Canada

Please read this disclaimer carefully before placing an international order with us. By making a purchase on our website for international delivery, you agree to the terms and conditions outlined below:

1. International Shipping Responsibility: We are pleased to offer international shipping options to our valued customers. However, please note that once your order leaves our facility and is in transit, we have limited control over its handling and transportation. Therefore, we cannot be held responsible for any shipping delays, damage or loss that may occur during shipping or handling by third-party courier services or customs authorities.

3. Repairs and Shipping Costs: In the event that your order arrives with damaged items due to handling or shipping, we understand your concern. However, any repairs or replacements required due to shipping damage will be at the expense of the customer. This includes any shipping fees associated with sending the item(s) back to us for repair.

4. Contacting Customer Support: If you encounter any issues with your international order, including damaged items, please contact our customer support team as soon as possible. We will provide guidance on the necessary steps for repair or replacement and assist you in facilitating the process.

5. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These additional charges are the responsibility of the customer and are not included in the purchase price or shipping fees paid to us. We are not responsible for errors with duty and customs pricing.

6.  Orders outside of the USA and Canada are final sale and can only be returned for repair at the customer's expense.

To sign up for our newsletter, visit HeidiDaus.com and scroll down to the bottom of the page. Enter your email address in the subscription box and click submit.

Yes! New customers who sign up for our newsletter will receive a 20% off discount code for their first order. Please wait to receive your code before placing your order. The code applies to your entire purchase, can only be used once, and cannot be combined with other offers.

We send out emails regularly with updates on new arrivals, exclusive sales, promotions, and special offers. You won’t want to miss out!

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any of our emails. Alternatively, you can email us at customerservice@heididaus.com, and we’ll assist you.

Please check your spam or promotions folder. If you still don’t see the email, contact us at customerservice@heididaus.com for assistance.

Yes! If you unsubscribed and want to rejoin, simply visit our website and sign up again with your email. To sign up for our newsletter, visit HeidiDaus.com and scroll down to the bottom of the page. Enter your email address in the subscription box and click submit.

You can sign up for mobile alerts on our website by entering your phone number in the sign-up box.